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Requesting Computer Resources


If your course makes use of special software or other computer resources (for example,  plug-ins needed for web sites, software from your textbook publisher, or special application software), please let us know at least 10 weeks before the semester begins.

We will review the license agreement and conduct testing to determine whether or not the software will run on the computers at Centers. Possible licensing restrictions or technical conflicts with hardware or other installed software make it impossible for us to ensure your software will run at the Centers. Due to extensive testing and installation timelines associated with eight geographically separated Centers, the 10-week lead time is absolutely essential. Late notification diminishes the likelihood of the software being available when needed.

Because we do not have direct responsibility for computing support at sites, we cannot test software on site computers. Please be prepared to provide alternative assignments in the case that a student depends on the computer resources at a site or at a center where the software cannot be installed.

If the use of the software is so critical that there is no reasonable alternative, we must inform students of this requirement in our Course Guide and other publications. Please notify us 5 to 6 months in advance in order that we can complete necessary technical and licensing checks prior to publication deadlines. Students who cannot be accommodated will not be able to take the course.


In General...

  • We install and support common Windows-based software applications.
  • We install and support software at University College Centers.  Computers at "Receive Sites" are often managed by the local site.  ITS does not coordinate the installation of software at sites.  Contact the "Receive Site" coordinator for information about installing software at a site.
  • We recommend that faculty provide very specific information in the courseguide and syllabus to students regarding technology requirements for a course.  For example, if students must have access to a computer, the course description in the course guide should note this.   If a texbook-accompanying cd-rom will be used, it is worth noting.

Overview of Software Request/Installation Process.

  1. Faculty complete the "Computer Resource Request" form at least 10 weeks in advance of semester start date.
  2. Lack of information about our rights to use software often hold-up the installation process.  Please provide the software license agreement, installation media and installation documentation.
  3. Faculty will be alerted when the software is ready for testing. If the faculty person will not be available during the 10 week install period, make sure we have all necessary information OR complete this process before leaving campus
  4. After the software is installed, the faculty person is responsible for testing the software and notifying ITS Computer Services of any problems.
  5. Faculty are responsible for communicating software usage instructions to students.

 
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